When things go wrong at the Department of Veterans Affairs, they go really wrong. That was the case at the Tomah, Wisconsin, medical center. Terrible morale among the staff and over prescribing opioids for the veterans were just two of the problems. At least it presented a great opportunity for improvement, which is what happened when Victoria Brahm became the center's director. She's a finalist in this year's Service to America Medals program and she joined Federal Drive with Tom Temin to explain why.