SME Experts (AUS)

Practical tips to make your business a success. From cyber risk to self-managed super funds, SME Experts covers topics you need to understand in order to take your business to the next level. Following the success of Mark Bouris' popular podcast series The Mentor, this series is a must listen for any small to medium business owner.

SME Experts is supported by a complete set of additional templates and checklists available at in our resources area.


SME Experts (AUS)

Is the customer always right?

Top customer service tips for your SME. Award-winning cafe owner, George James, reveals the secret to improving your customer service and what to do when you get a bad review.
00:24:58 6/17/2019

Past Episodes

What to do when your competitor closes down. Head of Strategy and Growth for Web Profits, Duncan Jones, discusses why planning ahead for this potentially game-changing opportunity is essential for any SME.
00:22:34 5/27/2019
What do Richard Branson, Bill Gates and Oprah Winfrey have in common? SME Experts, Michael Bova and Mark Pinhorn, reveal the top 5 attributes of successful entrepreneurs - and how you can apply them in your business.
00:17:34 5/20/2019
Rise above the rest. Host Craig West, from chats with Tim Chamberlain from Benchmarking Data & Research about the tool that can help your SME set the industry benchmark.
00:17:47 5/13/2019
The workplace vs the animal kingdom. Host Craig West, from, speaks with Ian Schubach, founder of Red Leaf Group and former game park ranger, about the importance of creating the right culture for your small business.
00:21:54 5/6/2019
Manage your stock in real time, without the headache. Host Craig West, from, chats with Rhys Roberts from Cloudsolve, about why so many SMEs struggle to manage inventory and the best systems to put in place for small businesses.
00:23:07 4/29/2019
Leaders need to work on the business, not in the business. Host Craig West, from, speaks with Daniel Murray from Empathic Consulting, about how to delegate, prioritise and focus on the strategic side of your SME.
00:32:41 4/22/2019
When it comes to insurance, cutting corners is a huge risk for any SME. Host Craig West, from, discusses how to protect your business in the case of an unexpected event, with Mario Cuenca from Emjay Insurance.
00:22:33 4/15/2019
Don't get left behind. Host Craig West from Mentored, speaks with Managing Director of Struber, Julie Castle, about how a culture of innovation can improve business performance and how to create one in your workplace.
00:19:11 4/8/2019
Score extra funding for your SME. Host Craig West chats to Marcus Webb from BSI Grants to find out what government grants are available and what your business needs to do to qualify for them.
00:23:18 4/1/2019
Elevate the credibility of your brand. Host Craig West, chats with founder of Wordstorm PR, Monica Rosenfeld, about top mistakes SMEs make when pitching mainstream media and how to avoid them.
00:31:47 3/25/2019

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