National Taxpayer Advocate Nina Olson says response times to incoming calls at the IRS remains the biggest challenge the agency has in dealing with the public. In her final report to Congress before retiring, Olson said the IRS is successful in processing most returns, but for those who need more help, the experience is challenging.
In today's Federal Newscast, a provision in the annual Defense bill the Senate Armed Services Committee released this week would order a top-to-bottom review of the contractor, civilian and military IT positions in each military service and DoD agency.
In today's Federal Newscast, according to new numbers from market research company Forrester, the federal government as a whole was ranked lower than airlines, car rental services, and health care providers.
In today's Federal Newscast, Rep. Michael McCaul's (R-TX) bill, the DHS Cyber Incident Response Teams Act, would create groups of cyber first responders in the event of a cyber attack on the government or private sector.